Contact
How to reach the board.
General inquiries
Email board@fountainparkhoa.com. This reaches the full board. Allow a few business days for a reply — directors are volunteers.
Mailing address
Fountain Park HOA
c/o The Tessier Group
33 Patton Ave, Suite 201
Asheville, NC 28801
Property management
Day-to-day maintenance requests, assessment questions and account balances go to our management company, not the board. They will reach the right person faster.
The Tessier Group
33 Patton Ave, Suite 201, Asheville, NC 28801
Community manager: Melissa Crouch
828-254-9842
Monday–Friday, 8:30 AM – 5:00 PM
Owner account balances, assessment payments and maintenance requests are handled through the management portal: Tessier owner portal.
Architectural review requests
Download both the Request to Change Exterior and the Conditions for Approval from the document library, complete and sign them, and send them to The Tessier Group.
The request form is fillable on screen — open it in any PDF reader, type into the fields, save, and email it back. No printing needed.
Response is typically within two weeks. Take no action until you receive written approval and have met all stated conditions.
Emergencies
For fire, medical or police emergencies call 911.
For an active water leak, downed line or other urgent hazard in a common area outside office hours, call the management after-hours emergency line at 828-273-0621 . Do not use email for anything urgent — it may not be read for days.